SANTA CLARA COUNTY OFFICE OF EDUCATION

Personnel Commission

CLASS SERIES TITLES:

Family Support Specialist I/II
Family Support Specialist I/II - Restricted

DESCRIPTION OF BASIC FUNCTION AND RESPONSIBILITIES
To provide responsible support services to children and families in programs operated by the Children's Services Department; to act as liaison with parents regarding programs and services; and to process and maintain information and records related to program requirements, standards, and procedures. This class series is responsible for provision information and communication to program participants and community service organizations.

ALTERNATE CLASS SERIES SPECIFICATIONS
The Family Support Specialist I and Family Support Specialist II serve as an alternate class series. Incumbents may be employed in either level depending on their qualifications. Incumbents initially employed in the entry level as Family Support Specialist I may reasonably expect to be reassigned to the journey level of Family Support Specialist II upon the recommendation of the appointing authority and a passing score on qualifying examination(s). In general, it is expected that Family Support Specialist I incumbents will be trained and prepared for the examination and reassignment to Family Support Specialist II after a one-year period.

DISTINGUISHING CHARACTERISTICS
The Family Support Specialist I (FSSI) is the entry/trainee level of this class series. Incumbents in this classification receive training and learn the methods, regulations, and procedures associated in the provision of family support services. Employees in this level of the series receive direct supervision and guidance within a standard framework of policies and procedures.

The Family Support Specialist II (FSSII) is the journey level of this class series. Employees at this level of the series possess knowledge of the methods, regulations, and procedures in order to provide a variety of case management services, information and resources to families as needed. Employees in this level of the series receive general to limited supervision within standard framework of policies and procedures.

TYPICAL DUTIES
Supports the program in the provision of case management services. This includes:

EMPLOYMENT STANDARDS
NOTE: Some of the employment standards apply only to the journey level classification of Family Support Specialist II (FSSII).

Possession of:

Knowledge of:

Ability to:

May require:

EDUCATION AND EXPERIENCE
Family Support Specialist I: Generally, the required knowledge and abilities will have been acquired through any combination of education and experience to two (2) years of college and at least one (1) year of experience in a social service agency.
Family Support Specialist II: Generally, the required knowledge and abilities will have been acquired through any combination of education and experience to two (2) years of college and at least two (2) years of experience in a social service agency.

Bargaining Unit: Office, Technician and Business Services (OTBS) Unit
Personnel Commission Approval: June 12, 1997
Revised: May 22, 2003 (Add Restricted Class)