SANTA CLARA COUNTY OFFICE OF EDUCATION

Personnel Commission

 

CLASS TITLES: Computer Operations/Systems Technician
Computer Operations/Systems Specialist

(Alternate Class Series)

DESCRIPTION OF BASIC FUNCTION AND RESPONSIBILITIES

To coordinate, oversee, monitor, and operate all networked computer servers (UNIX, NT, Novell) in a full production multi-vendor client server computing environment including tape and disk drives, printers, communications controllers, modems, and processor controllers. Employees in this job classification receive general to limited supervision within a framework of standard policies and procedures.

ALTERNATE CLASS SERIES

The classifications of Computer Operations/Systems Technician and Computer Operations/Systems Specialist serve as an alternate class series. Employees may be hired into either level. Employees hired initially into the entry level classification of Computer Operations/Systems Technician may expect to be reasonably reassigned to the journey level classification of Computer Operations/Systems Specialist upon completion of a two year period supplemented by applicable coursework in UNIX system administration fundamentals and concepts.

DISTINGUISHING CHARACTERISTICS

The Computer Operations/Systems Technician and Computer Operations/Systems Specialist are responsible for economical and efficient computer equipment and operations utilizing multiple virtual systems and partitions; for exact, prompt, and accurate level of competence. Incumbents of this alternate class series are required to be familiar with designated hardware equipment and systems and related software as well as networking procedures and operations.

TYPICAL DUTIES

Operates all networked computer system servers (UNIX, NT, Novell) in a full production multi-vendor client server computing environment including peripheral equipment such as tape and disk drives, printers, network routers, controllers, modems, and processor controllers. Monitors the various systems to ensure availability of the system software and all applications on the system

Executes file system and database backup for all computer servers; manages the in-house tape library and offsite storage service

Executes batch programs utilizing proper equipment; printing output and reviewing it for legibility, clarity, completeness, and compliance with production standards

Assists in determining effective balancing of partitions to obtain full utilization of equipment

Reads and correctly interprets console messages taking appropriate responsive action; becomes involved in problem determination and resolution in the event of system hardware and software failure in cooperation with the technical support staff

Works with the programming staff in testing of new programs; examines production output for compliance with desired program results. Offers suggestions for revisions to existing programs in order to improve operational efficiency

Coordinates scheduling of process and work flow with the Senior Systems Administrator

Documents problems relating to hardware and software, and set up prescribed formats, resolving them independently or referring them to appropriate staff or outside vendors as needed

Maintains daily log of problems and reasons for operation malfunctions

Reviews and updates operations documentation to ensure clarity and ease of systems operation for assigned projects; insures that necessary materials are available as a resource for problem determination as well as training of personnel

Trains subordinate department staff in proper operation and care of computer and peripheral equipment, functions of software, documentation, and generally all other areas of computer operations and systems support

Shares responsibility for meeting computer output deadlines as well as the care, regular maintenance, and cleaning of peripheral equipment

Distributes computer printouts to appropriate sources

Mounts and dismounts magnetic tapes and printer forms

Files tapes in library at the end of the shift and stocks scratch tapes for the next shift

Performs related duties as required.

EMPLOYMENT STANDARDS

Knowledge of:

The principles, methods, and procedures applied in the operation of networked servers (UNIX, NT, Novell) and the associated peripheral equipment

Operation related system software functions and the significance to users on all networked computer servers (UNIX, NT, Novell)

Basic elements of computer programming and designated computer code languages

Computer network practices, procedures, documentation, and cause of user downtime

Routine maintenance methods and procedures used to maintain proper performance of the computer servers and peripheral equipment

Proper office methods, practices, and procedures

Logical workflow and scheduling as it pertains to computer operations

Ability to:

Communicate and understand effectively in both oral and written form and perform both oral and written instructions

Effectively operate computer hardware, software, and peripheral equipment

Determine origin of system software malfunctions, resolve them and/or notify appropriate staff or vendor

Train subordinate personnel in the operation of computer and associated peripheral equipment, and the basic functions of system software

Read and correctly interpret console messages including recognizing current error status codes and taking appropriate action, and recognizing potential or future problems, offering viable solutions

Determine source of computer output errors due to hardware malfunctions and directing their resolution

Establish and maintain effective work relationships with those contacted in the performance of required job duties.

TRAINING AND EXPERIENCE

Generally, any combination of education and experience that could provide the required knowledge and abilities would be qualifying. Typical methods of demonstrating these requirements would be:

Computer Operations/Systems Technician: Coursework in computer science or information systems from an accredited college, university, or trade school and one year of operations experience in a multi-vendor client server information system center environment with networked servers.

Computer Operations/Systems Specialist: Coursework in computer science or information systems from an accredited college, university, or trade school including completed training in UNIX, NT, and/or Novell systems and operations and three years of operations experience in a multi-vendor client server information system center environment with networked servers.

 

Bargaining Unit: Office, Technical, and Business Services (OTBS) Unit

Approved by the Personnel Commission: March 26, 1998
Revised: November 16, 2000