SANTA CLARA COUNTY OFFICE OF EDUCATION
Job Description

DIRECTOR, INFORMATION TECHNOLOGY

SUMMARY: Directs, plans and manages internal operations of the Regional Technology Center (RTC); directs and coordinates information systems and telecommunications services to schools, districts, county offices and other public sector agencies; plans, coordinates, and participates in the applications support activities systems and development activities network and technical services activities; provides highly technical and responsible staff assistance; promotes and organizes marketing plans; manages special projects; serves as department head in the absence of the Chief Information Officer; and performs all other related duties.

ACTIVITIES:

40% PROGRAM COORDINATION
Assists with the development and implementation of goals, objectives, policies, and priorities; conducts research, analyzes data, and makes recommendation regarding administrative, organizational, and operational problems; assists with the preparation and administration of the budget; maintains and monitors appropriate budgetary controls; develops and implements a business marketing plan; assists with the development of information system standards; and designs and implements new and revised systems to ensure effective and efficient services.

25% SUPERVISION
Plans for, selects, coordinates, monitors, and evaluates support staff. Serves as department head and is responsible for supervision of RTC staff in the absence of the Chief Information Officer.

15% APPLICATIONS SUPPORT
Develops, organizes, supervises and assesses training programs on new and revised systems, procedures, and applications; and responds to user needs.

15% SPECIAL PROJECTS
Analyzes, researches, organizes and supervises technology related projects as assigned by the Director.

5% RELATED ACTIVITIES
Performs all other related duties.

DECISION-MAKING AND PROBLEM-SOLVING:

Researches and recommends system development priorities, charges for user services; resolves procedural problems; assists with formulating departmental policy and procedures; recommends new or revised standards, procedures, and policies; and uses specialized techniques in the analysis of collected data. Participates in forecasting trends and long-term planning for the department; implements long-term plans; uses non-traditional/creative approaches to problem-solving; recommends new or revised standards, policies, etc.; uses specialized techniques in analysis of data; situations are varied and frequently highly complex; and participates in decisions that have major impact on the entire office.

REQUIRED MINIMUM SKILLS AND ABILITIES:

Interprets and applies complex technical information; knowledge of systems design and implementation in a database environment; knowledge of teleprocessing security and communications networks; and knowledge of technical and user-related aspects of a personal computer environment. Advanced skill in communicating in critical situations, orally and in writing with business, education, and community leaders; advanced skill in financial and other statistical analysis; mastery skill in creative and adaptive program planning design, implementation, maintenance, and evaluation; advanced skill in managing personnel through subordinate professional, management, or supervisory staff; and basis mastery skill in working with others in both authority and non-authority relationships on a routine basis.

REQUIRED MINIMUM TRAINING, EDUCATION, AND LICENSING:

Bachelor's degree from an accredited college or university with major course work in computer science, business administration, or a related field; and a valid California driver's license. A Masters degree in computer science or information systems management is desirable.

REQUIRED MINIMUM PRIOR WORK EXPERIENCE:

Five years of job-related experience with demonstrated competence.

REQUIRED INTERACTION (NON-AUTHORITY):

Contacts have little or no predetermined structure, and are primarily with high-level individuals inside and outside the Office, such as administrators from schools, districts, county offices, and other public sector agencies; and contacts require, decision-making and problem-solving where Office-wide cross-branch concerns are at stake.

SUPERVISION:

Directly supervises management personnel and other support staff.

Revised: March 26, 1998, January 10, 2001, June 26, 2003
Personnel Commission Approval:
Board of Education Approval: December 7, 1988