Personnel Commission
CLASS TITLE: Personnel Support Specialist, Classified Personnel
DESCRIPTION OF BASIC FUNCTION AND RESPONSIBILITIES
To perform difficult clerical and technical support work involving the entering, scanning, and transmission of applicant data, employee identification cards and related records; to operate live scan terminals and peripheral equipment. Employees in this classification receive general to limited supervision within a standard framework of policies and procedures. This job class requires considerable initiative, attention to detail, the ability to focus on multiple priorities, and skill to perform clerical and technical responsibilities in a timely, effective, and tactful manner.
TYPICAL DUTIES
Performs difficult clerical/technical and other support functions related to applicant live scan fingerprinting, personnel selection and other human resources services as assigned
Live Scan terminals and peripheral equipment, including entering applicant data and appropriate codes
Scans and transmits fingerprint images to law enforcement agencies, requesting background and criminal record summaries for applicants selected for school employment, volunteer assignments or persons applying for teaching credentials, permits, community-care licensing and other certifications
Interprets and applies policies, procedures and regulations related to background and criminal record summaries, fingerprint requirements and available services, school employment
Schedules and records fingerprint appointments
Monitors and maintains Live Scan terminals, equipment and AFIS software, calibrating system and replacing scanner platens
Contacts service provider reports failures and malfunctions to service provider; takes corrective action as required; schedules system servicing and routine maintenance
Receives and reviews applicant live scan request forms, checking forms for accuracy and verifying applicants through proper identification
Communicates with designated district officials on a frequent basis
Demonstrates continuous effort to improve customer service, operations, streamline work processes, and work collaboratively and cooperatively with other personnel staff to provide quality seamless customer service
Prepares service announcements; distributes related materials; participates in other activities and events in human resources
Responds to various phone and written inquiries relating to classified personnel and staffing
Establishes, maintains, and distributes a variety of announcements, correspondence, records, logs, and files in classified personnel such as applications, examinations and other recruitment materials
Notifies applicants, employees, and designated personnel of problems and issues relating to employment, credentials, recruitment, selection, and applicant fingerprint processing
Defines and explains the County's employment opportunities, policies, and procedures, and services relating to assigned functions
Researches and compiles fingerprinting, recruitment, selection, and other personnel-related information; establishes and prepares reports related to assigned projects and functions
Trains temporary, limited-term and new employees on the AFIS operations and various and other human resources and classified personnel
Operates calculator, fax machine, copier, credit card transmitters, computerized scantron system, desktop computer using variety computer software applications and peripheral related equipment
Performs related duties as required.
EMPLOYMENT STANDARDS
Knowledge of:
Modern office methods and procedures
Effective record-keeping systems and procedures
Basic accounting principles and practices
Proper business correspondence and telephone etiquette techniques
Basic research methods, techniques and practices
Desktop computer operations and related software applications
Principles of customer service and support
Proper English usage, spelling, grammar and punctuation
Ability to:
Communicate effectively and tactfully in both oral and written form
Learn, apply, and communicate school employer and employee fingerprinting procedures and practices
Pass a background clearance check necessary to perform the required duties
Maintain accurate and confidential applicant data and records using both computerized and manual storage systems
Prepare a variety of correspondence, announcements, and reports relating assigned functions
Work flexible shifts and non-traditional work schedules with limited supervision
Monitor costs and expenditures, and collect fees and prepare deposits
Understand and carry out oral and written instructions in an independent manner
Type accurately at a corrected speed of 40 net words per minute
Operate and monitor the automated fingerprint identification system and related equipment
Operate office equipment including, calculator, typewriter, credit card transmitter, fax machine, examination scoring equipment and a desktop computer with various software application programs
Maintain a cooperative and tactful relationship with those contacted in the course of work
TRAINING AND EXPERIENCE
Generally, any combination of training and experience that could provide the required knowledge and abilities is qualifying. A typical method of demonstrating these qualifications would graduation from high school and two years of related clerical/technical support experience. Experience in fingerprint intake and processing is preferred.
BARGAINING UNIT: Office, Technical, and Business Services (OTBS) Unit
WORKING CONDITIONS: Duties are performed in the Classified Personnel Services department; constant interruptions; during peak work periods, positions require prolonged use of desktop and live scan computer equipment.
PHYSICAL DEMANDS: Dexterity of hands and fingers to operate fingerprint intake, desktop computers and other related equipment; hearing and speaking to exchange information in person and on the telephone; seeing to read a variety of materials; and sitting or standing for extended periods of time.
Approved by Personnel Commission: April 23, 1998
Revised: October 14, 2002