Classified Personnel Services
Bargaining Unit: Office, Technical, and Business Services
JOB TITLE: Network Technician
DESCRIPTION OF BASIC FUNCTION AND RESPONSIBILITIES
To perform technical support services of routine difficulty for users of the County Office of Education and school districts; to provide hardware and software installation, configuration, maintenance, and upgrades; to repair computers, peripheral equipment, and local area networks; and to document technical and network related problems. Employees in this classification receive direct supervision within a framework of standard policies and procedures. This job class requires certified skills related to computer hardware and software, and local area networks.
ALTERNATE CLASS SERIES
The classification of Network Technician serves as an alternate class series with the classification of Network Analyst. Employees may be hired into either level; however employees hired initailly into the entry level classification of Network Technician may expect to be reasonably reassigned to the journey level classification of Network Analyst upon completion of a two year period incumbancy and coursework in Internet network communications.
The County Office of Education may reduce the two year incumbancy period with the approval of the Assistant Superintendent, Human Resources (Chief Hiring Authority).
DISTINGUISHING CHARACTERISTICS
The Network Technician is responsible for providing users with technical support services within a local area network environment of the County Office of Education. Incumbents in this classification are entry level certified network administrators and are expected to be aware of and utilize expert technical resources such as those provided by Regional Technology Center, vendors, and other similar sources.
This classification is distinguished from the higher classifications of Network Enterprise Engineer and Telecommunications Analyst in that incumbents of these classifications provide technical support services the LAN, WAN, data/voice communications, telecommunications, and teleprocessing systems environment, respectively, requiring higher skills, responsibility, and expertise.
This classification distinguished from the classification of Microcomputer Support Specialist in that incumbents of the latter provide technical support services limited to microcomputers requiring lower skills responsibilities and expertise.
TYPICAL DUTIES
Provides technical support to users regarding hardware, software, and network related problems
Provides specialized user support services including the timely diagnosis and resolution of problems and malfunctions in computer applications
Researches and evaluates computer and network software and hardware to determine their utility
Installs, maintains, and repairs Local Area Networks
Monitors the network to ensure reliability and availability
Assists in optimizing computer and network performance
Identifies problem sources to resolve hardware and software failures and malfunctions
Documents problems relating to hardware, software, and networks, resolving them independently or referring them to appropriate staff or outside vendors as needed
Participates in training and retraining of users as required
Performs setup and installation of computers, networks, peripherals, and software for users
Prepares hardware, software, and procedural documentation
Works cooperatively with other department staff in assisting and resolving user technical problems
Maintains current knowledge of technological advances in computers and peripheral equipment, software, operating systems, and networks
Performs other related essential job functions as assigned.
EMPLOYMENT STANDARDS
Knowledge of:
the principles, methods, and procedures applied in the operation of computers, peripheral equipment, application software, and networks
computer hardware, networking, operating system software and its applications
computer practices, procedures, documentation and causes of user downtime
routine maintenance methods and procedures utilized to maintain the proper performance of computer, peripheral equipment, and local area networks
proper office methods, practices, and procedures
interpersonal skills using tact, patience, and courtesy
proper English, grammar, and pronunciation
Ability to:
ensure user needs are met in a timely and satisfactory manner
communicate effectively in both oral and written form
effectively operate computer hardware, software, and peripheral equipment
determine origin of computer or network malfunctions and to resolve them
train users in the operation of computer and associated peripheral equipment
perform general repairs on computer and related hardware and software
install, configure, and network computer equipment
work various shifts to meet user needs
lift computer equipment using safety procedures and equipment
establish and maintain effective work relationships with those contacted in the performance of required duties
REQUIRED CERTIFICATION AND LICENSING
Certification as a Microsoft Certified Professional or similar equivalencies for networks and possession of a valid Class 3 California driver's license with a driving record which meets the insurance requirements of the County Office of Education.
EDUCATION AND EXPERIENCE
Generally, any combination of education and experience that could provide the required knowledge and abilities would be qualifying. A typical method of demonstrating these requirements would be:
Education: An associate's degree in computer science, information systems, business administration, public administration, or a related field from an accredited college or university.
Experience: One year of related experience in the maintenance, installation, configuration, upgrades of hardware, software, and operating systems of microcomputers and local area networks.
Acceptable Substitutions: Other related network training and additional years of directly related work experience may be substituted for the educational requirement on a year for year basis. There will be no substitutions for the required certificate or experience.
Approved by the Personnel Commission: March 26, 1998