SANTA CLARA COUNTY OFFICE OF EDUCATION
Personnel Commission

CLASS TITLE: Credential Services Specialist

DESCRIPTION OF BASIC FUNCTION AND RESPONSIBILITIES

To provide highly responsible clerical/technical assistance to administrators, teachers, counselors, and others seeking certification within Santa Clara County schools and other credential services as mandated by law; to assist certificated school personnel, school district administrators/personnel directors, private schools, and out-of-state candidates seeking credentialing information and services; to maintain computerized credential records and files; and to periodically audits currently employed school personnel to ensure compliance with applicable laws. This job class performs complex and highly responsible clerical/technical duties and requires analytical and evaluation skills.

• Receives and evaluates official transcripts, degrees, work experience, and examinations; determines eligibility for state certification and processes applications for certificated personnel in public/private schools within Santa Clara County including County Office of Education

• Assists personnel and applicants in preparing applications for credentials and updating them regarding changes in requirements

• Prepares and issues temporary certificates as mandated by Education Code to authorize service in the school districts of Santa Clara County

• Provides information and clarification to students, administrators, credential applicants, and other interested parties concerning credential requirements, laws, regulations, education code, and Title V regulations

• Confers with other County Office of Education departments, district and internal staff, the Commission on Teacher Credentialing, and other agencies regarding problems and changes in regulations concerning certification requirements, staff placements, and viable alternatives

• Receives, records, and maintains records and supporting documents of all credentials/permits

• Assists in the development of work unit procedures, policies, and practices

• Provides source for legislative bills and materials and educational matters for all requesting agencies and individuals

• Operates microcomputer and other peripheral equipment to enter, edit, process, and maintain a countywide credentials database as mandated by law for payroll purposes.

• Participates and attends certificated recruitment fairs, credential workshops, and other related events as assigned

• Prepares and develops correspondence, memorandums, and forms as related to assigned functions

• Audits school district certificated personnel assignments to ensure proper credentials

• Performs related duties as required.

Knowledge of:

• Proper office methods, practices, and equipment

• Proper record-keeping methods and procedures, including the use of computer information systems for information storage and retrieval

• Proper English usage, vocabulary, spelling, grammar, and arithmetic

• Basic microcomputer operations and office application programs

• Principles and practices of customer service

Ability to:

• Learn, interpret, and apply laws, rules, regulations, and policies concerning credentialing certification requirements, and fingerprint regulations

• Understand and carry out instructions independently

• Prepare clear and concise correspondence and reports

• Analyze facts and draw logical conclusions

• Keyboard/type accurately at a corrected rate of 45 net words per minute

• Establish and maintain accurate files and records

• Maintain confidential information

• Operate a microcomputer, standard office and peripheral equipment including typewriter, copy machine and fax machine

• Communicate effectively and tactfully in both oral and written form

• Establish and maintain effective work relationships with those contacted in the performance of required duties

Generally, the required knowledge and abilities will have been acquired during at least three years of increasingly responsible office/clerical experience, human resources, and/or public service; proficiency in microcomputer operations and software applications preferred .

Bargaining Unit: Office, Technical, and Business Services (OTBS) Unit
Personnel Commission Approval: 10/89

Revised: 08/26/86; 1/89; 07/05/00; 04/28/05