SANTA CLARA COUNTY OFFICE OF EDUCATION
Personnel Commission

CLASS TITLE: Network Enterprise Engineer

DESCRIPTION OF BASIC FUNCTION AND RESPONSIBILITIES

To plan, design, configure, implement, evaluate, test, and debug Local Area Networks (LAN), Wide Area Networks (WAN), telecommunications, data communications and messaging systems, desktop computer, server and network operating systems, and IP telephone systems of considerable complexity and difficulty to meet the needs of the County Office of Education and school districts; and to provide network and administrative technical support for users. Employees in this classification receive limited supervision within a general framework of standard policies and procedures. This job class requires documented and demonstrated skills in local and wide area networks, telecommunications systems, data communications, computer hardware and software systems, network and computer operating systems, messaging systems, IP telephone systems, as well as skill in project design and management, public relations, research, and problem-solving.

DISTINGUISHING CHARACTERISTICS

The classification of Network Enterprise Engineer is responsible for coordinating, configuring, installing, and maintaining the County Office's enterprise network and data communications systems environment. Incumbents are advanced-journey level network engineers and are expected to oversee complex technical projects and be aware of and utilize expert technical resources such as those provided by the Regional Technology department, vendors, and other similar sources. Incumbents may direct the work of and provide technical guidance to Network Technician/Network Analyst employees.

This classification is distinguished from the Telecommunications Analyst, and Network Technician/Network Analyst (alternate class series) in that incumbents of these classifications perform specialized work related to the support of data/voice communications, telecommunications systems; local and wide area networks; and desktop computers respectively, requiring lower skill, responsibility, and expertise.

ESSENTIAL/TYPICAL DUTIES

• Plans, installs, configures, and monitors network cabling, switches, routers, firewalls, storage devices and storage area networks (SANs), network attached storage (NAS), desktop and laptop computers, servers, peripherals and associated software

• Plans, implements, and maintains complex systems for delivery of digital information

• Plans, implements and maintains technical support systems to meet the requirements of internal departments

• Analyzes and resolves problems between LAN/WAN, SAN, NAS, servers, desktop computers, and desktop applications

• Works with network equipment providers to ensure optimal efficiency in network operations

• Directs the work of or provides guidance to less experienced technical support staff

• Prepares cost analyses of proposed and existing network services, recommends contractual charges, service providers, and cost control measures

• Installs and configures network devices

• Provides technical support for network operations,

• Performs diagnostic tests, gathers organizes, and analyzes data to troubleshoot network problems Coordinates service calls and schedules appointments between service providers and users experiencing problems and ensures satisfactory resolution

• Explains operational and installation procedures to users

• Manages user passwords and profiles

• Conducts routine audits of security procedures

• Maintains and operates network and server monitoring and diagnostic software and equipment for capacity planning and preventative maintenance

• Receives and reviews equipment installation requests from users, ensures completeness, and contacts users regarding discrepancies

• Trains users in the proper use and operation of LAN/WAN systems and related equipment; prepares and updates operation documentation and guides

• Prepares documentation for the placement of equipment and maintains and monitors equipment inventory lists

• Repairs computers, printers and other peripherals as needed

• Maintains accurate records, logs, and files related to assigned LAN, WAN, and equipment inventory activities, servicing, operations, and functions

• Writes articles, newsletters, and technical documentation

• Prepares network diagrams, flow charts, graphic presentations, and narrative reports to recommend improvements or resolve problems

• Performs related duties as required.

EMPLOYMENT STANDARDS

Knowledge of:

• LAN/WAN technologies; including, TCP/IP, Quality of Service (QoS), wireless LANs, Cisco IOS, and Voice Over IP (VoIP) Network security principles including firewall placement and configuration and VPN implementation

• Desktop and server operating systems including Microsoft Windows and UNIX

• Messaging systems including Microsoft Exchange

• Analytical, research and problem solving skills; systems analysis and project management procedures and techniques

• Telecommunications network design

• Project management concepts, procedures, and tools, including Microsoft Project

• State and Federal laws and regulations relating to telecommunications, and networks

• Information system network terminology and telecommunications policies, procedures, and vendors

• Installation of data/voice communication networks, telephone systems, and related software and hardware

• Desktop computer hardware and software

• Current trends, techniques, and general principles in office technology

• Proper telephone etiquette and public relations skills

• Proper English usage, grammar, punctuation, and vocabulary

Ability to:

• Demonstrate proficiency in the requirements for CISCO CCNP certification; achieve passing scores in the Cisco ROUTE, SWITCH, and TSHOOT examinations required for CCNP certification are highly desirable

• Communicate effectively orally and in writing

• Apply specialized knowledge in LAN/WAN, telecommunications systems, data communications, servers, hardware and software systems

• Identify network related problems through the performance of diagnostics, and determine appropriate action for resolution

• Establish and maintain logs, records, lists, fact sheets, and files regarding specialized transactions, procedures, and policies

• Prepare user guides and a variety of statistical and narrative reports

• Work various shifts with minimal supervision to meet user needs

• Determine networking and telecommunications equipment, software programs, and materials to meet user requests

• Operate a variety of computer peripheral equipment including desktop and laptop computers as well as associated software

• Perform numerical calculations accurately

• Plan, organize, and prioritize assigned tasks and functions efficiently in stressful situations

• Coordinate and monitor telecommunications networking activities with outside service providers/agencies

• Train users in the proper use and application of network equipment, software, and systems applications

• Establish and maintain effective work relationships with those contacted in the performance of required duties.

REQUIRED LICENSING

A valid California driver's license with a driving record which meets the insurance requirements of the County Office of Education.

EDUCATION AND EXPERIENCE

Generally, any combination of education and experience that could likely provide the required knowledge and abilities would be qualifying. A typical method of demonstrating these requirements would be:

• Education: A Bachelor's degree in computer science, information systems, or a related field from a college or university with accreditation from one of the seven regional agencies authorized by the U.S. Department of Education.

• Experience: Three years of progressive, directly related experience, in network analysis and administration including the design, implementation, and maintenance of LAN/WAN servers, and telecommunications system operations.

Approved by the Personnel Commission: March 26, 1998
Revised: August 14, 2008; 11/12/09, 06/17/10