CLASS SERIES TITLE: Credential Services Specialist I/II

DESCRIPTION OF BASIC FUNCTION AND RESPONSIBILITIES

To provide highly responsible clerical/technical assistance to administrators, teachers, counselors, and others seeking certification within Santa Clara County schools and other credential services as mandated by law; to assist certificated school personnel, school district administrators/personnel directors, private schools, and out-of-state candidates seeking credentialing information and services; to maintain computerized credential records and files; and to periodically audit existing school personnel to ensure compliance with applicable laws.

ALTERNATE CLASS SERIES SPECIFICATIONS

The Credential Services Specialist I and the Credential Services Specialist II serve as an alternate class series. Persons may be initially employed in either level depending on their qualifications. Persons employed in the entry-level classification may reasonably expect to be reassigned to the journey level classification upon the recommendation of the appointing authority. It is expected that a person employed as a Credential Services Specialist I will be prepared for reassignment to Credential Services Specialist II within a two-year period.

DISTINGUISHING CHARACTERISTICS

The Credential Services Specialist I is the entry level of the alternate class series. Persons appointed to this classification receive training to learn the laws, statutes, policies and procedures associated with the California Commission on Teacher Credentialing (CCTC). Persons receive general supervision and are initially assigned limited responsibilities which are expanded in size and complexity as their job knowledge increases.

The Credential Services Specialist II is the journey level of the alternate class series. Persons appointed to this classification demonstrate job knowledge assuring for the effective, application, and implementation of certification processes in accordance with Title V and the CCTC. Incumbents receive limited supervision and perform a wide range of complex personnel technical support functions that require considerable initiative, accuracy, attention to detail as well as analytical and evaluation skills.

ESSENTIAL/TYPICAL DUTIES The following duties are examples of assignments performed by incumbents in this classification. It is not a totally comprehensive list of duties, nor is it restrictive regarding job assignments.

• Receives and evaluates official transcripts, degrees, work experience, and examinations; determines eligibility for state certification and processes applications for certificated personnel in public/private schools within Santa Clara County including County Office of Education

• Assists personnel and applicants in preparing applications for credentials and updating them regarding changes in requirements

• Prepares and issues temporary certificates as mandated by Education Code to authorize service in the school districts of Santa Clara County

• Provides information and clarification to students, administrators, credential applicants, and other interested parties concerning credential requirements, laws, regulations, education code, and Title V regulations

• Confers with other County Office of Education departments, district and internal staff, the Commission on Teacher Credentialing, and other agencies regarding problems and changes in regulations concerning certification requirements, staff placements, and viable alternatives

• Explains charges and fees relating to credential processing; collects and records appropriate fee transactions

• Receives, records, and maintains records and supporting documents of all credentials/permits

• Assists in the development of work unit procedures, policies, and practices

• Provides source for legislative bills and materials and educational matters for all requesting agencies and individuals

• Remains abreast of credentialing, permit and licensing requirements in accordance with Title V, education code and other applicable laws, rules and regulations

• Operates desktop computer and other peripheral equipment to enter, edit, process, and maintain a countywide credentials database as mandated by law for payroll purposes.

• Participates and attends certificated recruitment fairs, credential workshops, and other related events as assigned

• Prepares and develops correspondence, memorandums, and forms as related to assigned functions

• Audits school district certificated personnel assignments to ensure proper credentials

• May fingerprint employment candidates, and other persons seeking employment credentialing or licensing; operates live scan equipment; and collects appropriate fees

• Performs related duties as required.

EMPLOYMENT STANDARDS

Knowledge of:

• Proper record-keeping methods and procedures, including the use of computer information systems for information storage and retrieval

• Desktop computer operations and office application programs

• Proper English usage, vocabulary, spelling, grammar and arithmetic

• Principles and practices of customer service

• Proper office methods, practices, and equipment

Ability to:

• Learn, interpret, and apply laws, rules, regulations, and policies concerning credentialing certification requirements, and fingerprint regulations

• Learn to navigate through the State online processes for credentialing applicants

• Understand and carry out instructions independently

• Prepare clear and concise correspondence and reports

• Analyze facts and draw logical conclusions

• Keyboard accurately at a corrected rate of 45 net words per minute

• Establish and maintain accurate files and records using virtual/paperless systems

• Maintain confidential information

• Operate a desktop computer, standard office and peripheral equipment including typewriter, copy machine and fax machine

• Communicate effectively and tactfully in both oral and written form

• Establish and maintain effective work relationships with those contacted in the performance of required duties.

EDUCATION, TRAINING AND EXPERIENCE

Credential Services Specialist I: A combination of education, training and experience which clearly demonstrates possession of knowledge, skill and abilities detailed above. A typical qualifying background would include one year clerical/technical experience related to human resources or personnel management. Experience must include maintaining computerized records. College-level course work in human resources, public administration or a related field is highly desirable.

Credential Services Specialist II: A combination of education, training and experience which clearly demonstrates possession of knowledge, skill and abilities detailed above. A typical qualifying background would include three years human resources clerical/technical experience related to credentialing, recruitment, selection or employment. Experience must include maintaining computerized records, and interpreting and applying complex laws, rules and regulations. Experience providing technical leadership is desirable. College-level course work in human resources, public administration or a related field may be considered as partial fulfillment of the work experience requirement.

BARGAINING UNIT: Office, Technical, and Business Services (OTBS) Unit

WORKING CONDITIONS: Generally, duties are primarily performed in an office environment while sitting at a desk. Incumbents are subject to contact with or constant interruptions by staff, employment candidates and/or employees.

PHYSICAL DEMANDS: Hearing and speaking to exchange information in person and on the telephone; seeing to read, prepare and proofread documents; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies; lifting light objects.

Personnel Commission Approval: 10/89
Revised: 08/26/86; 1/89; 07/05/00; 04/28/05; 06/11/09