SANTA CLARA COUNTY OFFICE OF EDUCATION
Job Description

MANAGER, CREDENTIAL SERVICES

SUMMARY: Manages the processing and approval of the certification of administrators, teachers, counselors and others seeking certification for employment within Santa Clara County schools; coordinates credential registration for school districts; maintains credential records and documents; coordinates the development and implementation of automated and manual systems; advises and assists teachers, potential teachers, school officials, district personnel, and others; supervises support staff; and performs all other related duties.

ACTIVITIES:

40% TECHNICAL ASSISTANCE

Advises and assists school district administrators, certificated employees, potential teachers, and others regarding credential requirements, processing, and interpretations of Education Code, laws, policies and procedures and Title V regarding the assignment of certificated staff; audits school district certificated personnel assignments to ensure compliance with applicable laws; conducts credential workshops on related topics for individuals considering the teaching profession, credential applicants, district personnel and university representatives; participates in teacher recruitment fairs to provide information to potential teachers regarding certification requirements; oversees the maintenance of the county wide credentials data base; and serves as coordinator of fingerprint clearinghouse for substitute teaching permits.

40% PROGRAM COORDINATION

Manages, plans, and organizes activities involved in the processing of documents for the certification of teachers pursuant to Federal and California State Law; coordinates the credential registrations for teachers in school districts; supervises the evaluation of official transcripts, degrees, work experience, and examination results to determine eligibility for state certification; oversees the processing of applications to the State Commission on Teacher Credentialing; and the issuance of Temporary County Certificates authorized by the Education Code; reviews and analyzes proposed and adopted legislation related to credential administration; plans and implements to credentialing services in accordance with applicable laws and regulations; analyzes and implements the work flow of automated and manual systems and services, and coordinates, and implements improvements to ensure efficient and effective processes; develops forms and procedures to comply with new laws or policies; serves as the custodian of credentialing records and appears as an expert witness as required.

15% SUPERVISION

Selects, trains, evaluates, assigns work to, and supervises support staff.

5% RELATED ACTIVITIES

Plans, develops and oversees credentials unit budget and monitors expenditures; represents the County Office of Education at local, regional and state meetings as well as to regulatory agencies; and performs all other related duties.

DECISION-MAKING AND PROBLEM-SOLVING: Interprets regulations regarding teacher credentials and their impact and relevance to school districts; determines work flow processes; and determines the legality and/or ramifications of teacher assignments where credential issues are involved. Develops and implements short-term plans in own program/department; requires frequent exercise of discretionary judgment and specialized knowledge in interpreting and applying policies; situations are varied and moderately complex; and makes program decisions that frequently have major impact on an Office branch and/or its clients.

REQUIRED MINIMUM SKILLS AND ABILITIES: Knowledge of applicable education codes, laws, policies, procedures, and Title V relating to the assignment of certificated staff; advanced skill in communicating with others, both orally, and, in writing, with large and small audiences; skill in collecting and assembling data, preparing reports, monitoring progress and analyzing data; skill in budget preparation; ability to administer programs; skill in personnel through coordination and cooperation; and skill in adapting style to divergent situations.

REQUIRED MINIMUM TRAINING, EDUCATION, AND LICENSING: Bachelor’s degree from an accredited college or university with major course work business management, public administration, or a related field; a valid California Driver's License.

REQUIRED MINIMUM PRIOR WORK EXPERIENCE: Three years of job-related experience with demonstrated competence.

REQUIRED INTERACTION (NON-AUTHORITY): Contacts are somewhat unstructured, and are frequently with high-level individuals inside and outside the unit including superintendents, assistant superintendents, department heads, attorneys and regulatory agency representatives; and contacts are to gather data for decision making and problem solving.

SUPERVISION: Directly supervises skilled and other support staff.

• Environment: Indoor, office setting.
• Physical Requirements: Hearing and speaking to exchange information and on the telephone; seeing to read, prepare and proofread documents; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies; lifting light objects.

Revised: February 14, 1989, May 25, 2000; February 14, 2008
Approved by the Personnel Commission:
Approved by Board of Education: December 7, 1988