FREQUENTLY ASKED QUESTIONS
Here are most frequently asked questions and answers from our clients. Click on one of the questions to learn more.
I need to buy some things for my classroom, but I need some help selecting a
vendor and estimating the cost to see if I have enough money in my budget. Who
should I talk to?
One of several Purchasing staff members may be able to assist you. The
Purchasing Unit has been organized by commodity, which means that each Buyer or
Technician is responsible for certain products and services. Look under the
Purchasing Staff section on Purchasing’s web page to locate the staff member
that handles the commodity that you are interested in and give them a call or
send them an e-mail. They will be happy to help in any way that they can.
I am trying to enter a requisition in the new on-line ordering system from
QSS, but I am stuck. Who can help me?
COE staff should be calling the RTC help desk (453-6666) for assistance.
Many questions can be handled on the spot while others will be researched and
communicated back to you once the answer is known. Requisitioners using QSS from
one of the School Districts from within Santa Clara County should be contacting
their district’s business office for assistance.
How long does it take Purchasing to process my requisition?
Once all departmental approvals have been obtained, it takes 3 – 5 working
days on average to process a routine requisition. Requests requiring
supplementary information or in need of additional quotes may take longer.
Can I pick up an item directly from a vendor?
Yes, you may pick up material directly from a vendor when you have requested
a "will call" on the requisition and you have received a copy of the
P.O. from Purchasing Services. Remember that all packing slips and invoices
should be sent to Accounting Services to insure that payment can be made
promptly.
Date last updated: March 22, 2004
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