The Basic Principles of Quality *
- Focus on the work processes, issue, or behavior, not on the person.
- Maintain the self-confidence and self-esteem of others.
- Maintain strong partnerships with your internal and external customers and suppliers.
- Take initiative to improve work processes and partnerships.
- Lead by example.
* Quality: The Leadership Role, Zenger-Miller, Inc.
Deming Quality Improvement Cycle: PLAN-DO-STUDY-ACT
The steps of the PDSA cycle are:
| Plan |
Plan a change or a test
aimed at improvement once the root cause of the problem is
determined. |
| Do |
Carry out the change or
the test, preferably in a pilot or on a small scale. |
| Study |
Check to see if the
desired result was achieved, what or if anything went wrong, and
what was learned. |
| Act |
Adopt the change if the
desired result was achieved. If the results are not as desired,
repeat the cycle using knowledge accumulated from the previous
cycle. |
|
Annual Quality Award
Each year staff members nominate their colleagues for the "Annual Quality Award." The Annual
Quality Award is given to a team, group, or committee of staff that has significantly improved COE
services or programs using quality improvement tools, techniques, and strategies.
Winners are announced during the annual All Staff In-Service.
Date last updated: July 3, 2008
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